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Home :: Terms & Returns

Terms & Returns

Return Policy:
100% customer satisfaction is our goal. If you need to return one of our products please contact us and let us know what the issue is.

Refunds will be given when product is returned in new condition if a shipping or product discrepancy is found within 30-days of purchase pending verbal approval and receipt of an RMA number.

  • Eligible returns need to be returned within 30 days of receiving your order.
  • Refunds will be made in the same method the customer originally paid.
  • Tactical Works, Inc. will process refunds within one week of receiving an authorized return.
  • A 25% or $10 restocking fee, whichever is greater, may apply.
  • If we make a mistake we will pay for all standard shipping costs, charge no restocking fees and accept all returned items.
  • If an item is returned because the item ordered did not work for your specific application and the order was placed in error, Shipping Charges will not be refunded! 
Contact us:  
Telephone: 970.672.0765                                          Email:    [email protected]

RETURNS must be shipped to:
   2021 West Mulberry Street
   Fort Collins CO, 80521

Mailing Address:

   P.O Box 38236
   Colorado Springs CO, 80937

Hi-Capacity Magazine Policy:
Be sure to check local and state regulations before ordering. Buyer is responsible for his/her own purchases according to his/her own state laws.

No magazines with a capacity over 10 rounds to CA, CT, DC, HI, Oakpark IL, MA, MD, or NY.
No magazines with capacity over 12 rounds to Chicago, IL.
No magazines with a capacity over 15 rounds to CO, Aurora IL, or NJ.
No magazines with a capacity over 16 rounds to Franklin Park, IL.
No magazines with a capacity over 35 rounds to Riverdale, IL.